Service System Approaches. Conceptual Modeling Approaches for Services Science

Over the last several years, services science has emerged as an effective means to understand services and the socio-technical systems in which they are de- ployed. This systemic view requires a genuinely interdisciplinary approach to the study of services. In this chapter, we review a number of significant approaches to analyze, understand and model service systems, with an emphasis on showing sim- ilarities and differences that highlight the many aspects of a rich service ecosystem. The goal of this chapter is to provide developers with an overall perspective on such rich service system models, as a basis for choosing those which mostly fit their own needs.

Publication type: 
Contributo in volume
Author or Creator: 
Ferrario, Roberta
Guarino, Nicola
Trampus, Romano
Laskey, Ken
Hartman, Alan
Gangadharan, G.R.
Publisher: 
Springer Science+Business Media, New York, USA
Source: 
edited by D. Oberle, A. Barros, N. Weissenberg, B. Zarov, pp. 75–109. New York: Springer Science+Business Media, 2012
Date: 
2012
Resource Identifier: 
http://www.cnr.it/prodotto/i/203446
https://dx.doi.org/10.1007/978-1-4614-1864-1_4
info:doi:10.1007/978-1-4614-1864-1_4
Language: 
Eng
ISTC Author: 
Nicola Guarino's picture
Real name: 
Roberta Ferrario's picture
Real name: