Commitment-based Modeling of Service Systems

This contribution presents an ontological model of services that describes them as complex temporal entities, constituted by inter- relations of states, actions and processes, occurring in a wider service system. Our aim is to establish rigorous ontological foundations for the various basic notions of service science, including service, service system, service process, service system life-cycle, and service value co-creation. A crucial role in our approach is played by the notion of commitment, which allows us to provide a definition of service as generic commitment to guarantee the execution of value co-creation actions.

Publication type: 
Contributo in atti di convegno
Author or Creator: 
Ferrario, Roberta
Guarino, Nicola
Publisher: 
Springer-Verlag, Berlin, DEU
Source: 
International Conference on Exploring Service Science, pp. 170–185, Geneva, Switzerland, 15-17/02 2012
Date: 
2012
Resource Identifier: 
http://www.cnr.it/prodotto/i/222948
https://dx.doi.org/10.1007/978-3-642-28227-0_13
info:doi:10.1007/978-3-642-28227-0_13
http://link.springer.com/chapter/10.1007/978-3-642-28227-0_13
urn:isbn:978-3-642-28226-3
Language: 
Eng
ISTC Author: 
Nicola Guarino's picture
Real name: 
Roberta Ferrario's picture
Real name: