A commitment-based reference ontology for services

The concept of "service" has been characterized in different disciplines and by different authors from various points of view. This variety of characterizations has emerged because although this notion seems intuitive, it is far from trivial, with many interrelated perspectives. Given their importance in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment among approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. Moreover, we show that the commitment-based account can serve to harmonize different notions of service in the literature. (C) 2015 Elsevier Ltd. All rights reserved.

Tipo Pubblicazione: 
Articolo
Author or Creator: 
Nardi, Julio Cesar
Falbo, Ricardo de Almeida
Almeida, Joao Paulo A.
Guizzardi, Giancarlo
Pires, Luis Ferreira
van Sinderen, Marten J.
Guarino, Nicola
Fonseca, Claudenir Morais
Publisher: 
Pergamon,, Oxford , Regno Unito
Source: 
Information systems (Oxf.) 54 (2015): 263–288. doi:10.1016/j.is.2015.01.012
info:cnr-pdr/source/autori:Nardi, Julio Cesar; Falbo, Ricardo de Almeida; Almeida, Joao Paulo A.; Guizzardi, Giancarlo; Pires, Luis Ferreira; van Sinderen, Marten J.; Guarino, Nicola; Fonseca, Claudenir Morais/titolo:A commitment-based reference ontology
Date: 
2015
Resource Identifier: 
http://www.cnr.it/prodotto/i/343340
https://dx.doi.org/10.1016/j.is.2015.01.012
info:doi:10.1016/j.is.2015.01.012
Language: 
Eng
ISTC Author: 
Ritratto di Nicola Guarino
Real name: