Keywords:

    * participatory evaluation;

    * mental health services;

    * stakeholders;

    * quality;

I am a Phd student at the ISTC and Sapienza University of Rome under the supervision of Cristiano Castelfranchi and Mirilia Bonnes.   My research  interests focus on the study of participative processes involving several stakeholders. In particular, objects of the researches in which I take part are residential and semi-residential mental health services. The chosen methodology approach is the participative evaluation. The evaluation process involves operators, users, managers and commissioning agencies, differing in roles, expectations and interests. The main aim is the externalization of tacit stakeholders knowledge and, starting with this, the building of new knowledge that may also be useful for services. The methodologies adopted are mainly qualitative but quantitative as well.